Cancellation & Refund Policy

1. Why we have this policy

When you confirm a date with us, we stop selling it. Because we accept one wedding per team, per day, a confirmed booking means we turn away every other enquiry for that date — often several, and often months in advance.

That's the reason a cancellation costs us more than it would a studio running three crews. This policy tries to be fair about that in both directions: clear about what we retain, and equally clear about what we owe you if we are the ones who cannot deliver.

2. The Booking Advance

• The Booking Advance confirms your date and blocks your team
• It is non-refundable, because it compensates for the dates we decline once yours is confirmed
• It is adjusted against your total booking value — it is not an extra charge
• Where a booking is rescheduled rather than cancelled, the Advance normally carries across (see section 4)

3. If you cancel

Cancellations must be sent to us in writing — email hello@vivahstudio.in or WhatsApp is fine. The date we receive your written notice is the date used to calculate any refund.

Costs already committed on your behalf — travel and accommodation booked, album or print orders placed with suppliers, third-party permissions paid for — are deducted from any refund, whenever the cancellation occurs.

4. If you need to reschedule

Dates change. Tell us as soon as you know, and we will do our best to move with you rather than treat it as a cancellation.

• If a team is available on your new date, your booking and Advance transfer across at no penalty
• One reschedule is accommodated free of charge where notice is reasonable
• If no team is available on your new date, we will try to arrange a substitute crew of comparable standard, with your agreement
• If neither is possible, the booking is treated as a cancellation under section 3, calculated from the date you notified us of the change
• Where the new date falls in a higher-demand period, a price adjustment may apply and will be discussed with you before anything is confirmed

5. If we cannot attend

This is rare, and we plan against it — but if Vivah Studio is unable to fulfil a confirmed booking for reasons within our control:

• We will tell you immediately, not at the last moment
• We will arrange a substitute team of comparable standard at no extra cost to you, with your agreement
• If you do not accept a substitute, or none can be arranged, you receive a full refund of everything you have paid us, including the Booking Advance
• We will help you find an alternative studio wherever we can

Illness, accident or emergency affecting an individual crew member is normally covered by our reserve teams and does not constitute an inability to fulfil the booking.

6. Circumstances beyond control

Where an Event is cancelled or prevented by circumstances beyond either party's reasonable control — natural disasters, floods, severe weather, epidemic or pandemic, government restrictions or lockdowns, civil unrest, or bereavement in the immediate family:

• We will first offer to transfer your booking to a new date, with the Advance carried across
• Where a transfer is not possible, we will refund amounts paid, less the Booking Advance and any costs already committed on your behalf
• We will apply this section reasonably and in good faith; nobody plans for a flood

7. Partial or incomplete delivery

If part of the agreed Services cannot be delivered — for example, footage lost through equipment failure or media corruption despite reasonable precautions:

• We will tell you promptly and explain honestly what happened
• Where possible we will re-shoot or otherwise make good the affected portion at our cost
• Where that is not possible, we will refund a proportionate amount reflecting the affected portion of the Services
• This is subject to the limitation of liability in our Terms & Conditions

8. What is not refundable

• The Booking Advance, except where we cancel for reasons within our control (section 5)
• Services already delivered and accepted — completed shoots, delivered galleries, printed albums
• Custom-produced items already in production or printed — albums, frames, prints, digital invitations
• Travel, accommodation and permissions already booked and non-recoverable
• Third-party charges already paid on your behalf
• Amounts where a booking ends because of abusive, threatening or unsafe conditions, as set out in our Terms & Conditions

9. How to request a cancellation or refund

• Send written notice by email to hello@vivahstudio.in, by WhatsApp to +91 88779 94995, or in person at the studio
• Include the Client name, the Event date and the reason for cancellation
• We will acknowledge receipt and confirm the applicable refund calculation in writing
• Once you confirm the bank or UPI details for the refund, we will process it

10. Refund method and timeline

• Refunds are made to the original payment method wherever possible, or by bank transfer to an account in the Client's name
• We aim to process approved refunds within 15 working days of agreeing the amount and receiving your account details
• Your bank may take additional time to credit the funds
• Any transaction charges levied by payment providers are not refundable by us

11. Disagreements

If you disagree with a refund calculation, raise it with us directly and we will review it. We would always rather resolve a disagreement in conversation than escalate it.

Where a dispute cannot be resolved between us, it is subject to the governing law and jurisdiction set out in our Terms & Conditions — the laws of India, and the courts at Gaya, Bihar.

12. Contact